Salesforce Certified Business Analyst

Job Summary

A company is looking for a Salesforce Business Senior Analyst.

Key Responsibilities

• Support the Salesforce COE Agile process and prioritize user stories across multiple business processes
• Provide troubleshooting support for Salesforce users and assist in issue triaging
• Manage and improve knowledge base and training materials for support team and business users

Required Qualifications

• Bachelor's Degree or equivalent
• Minimum of 6 years experience in a technical support and/or customer service role
• Minimum of 4 years business/data analytics experience
• Minimum of 3 years experience in a technical or business Salesforce-related role or Salesforce Certification
• Salesforce Certified Administrator Certification (preferred)