Salesforce Certified Support Engineer

Job Summary

A company is looking for a Support Engineer - Tier 1 (Salesforce Certified).

Key Responsibilities

• Assist customers with complex Salesforce/Litify issues and answer technical questions
• Debug issues, discern between configuration issues and product bugs, and reproduce issues in Salesforce sandboxes
• Develop knowledgebase articles and video walkthroughs for customer support

Required Qualifications

• 1-3 years of technical customer-facing experience, preferably in SaaS
• 1-3 years of experience working in Salesforce with relevant certifications (e.g., ADM-201)
• Experience with a ticketing system, preferably Atlassian Jira and Service Cloud
• Strong organizational skills and ability to work in a fast-paced environment
• Familiarity with basic Salesforce configuration changes