Salesforce Certified Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to act as a technical leader and subject matter expert in customer support and product stability.

Key Responsibilities

• Serve as the primary escalation point for complex Tier 3 technical support cases
• Perform in-depth root cause analysis and collaborate with cross-functional teams
• Provide technical mentorship to Support Software Engineers and lead post-mortem efforts

Required Qualifications

• 3+ years of experience in customer technical support or software engineering, with at least 1 year in escalated cases
• Experience with Atlassian products, including Jira and Confluence
• Proven ability to read and debug enterprise codebases in languages like Apex and JavaScript
• Understanding of Salesforce platform architecture and APIs
• Direct experience deploying and maintaining Salesforce applications, especially on Lightning Platform