Salesforce Help Desk Specialist

Job Summary

Providing technical support for Salesforce and Jira, the full-time Remote Help Desk Support Specialist will assist internal and external users with CHATS technology issues, manage incident tracking, and ensure timely resolution of technical problems.

Key responsibilities

• Provide support for Salesforce and third-party applications, resolving technical problems for users
• Document, track, and monitor technical issues, ensuring timely resolutions and accurate prioritization
• Communicate with end users regarding system issues, resolutions, and updates to current processes

Required qualifications

• Three years of experience with Salesforce Customer Resource Management (CRM) and Jira
• Functional understanding of the CHATS application
• Proficiency in Microsoft Word, Excel, and Google Suite
• Excellent analytical and troubleshooting skills
• Salesforce Administrator Certification preferred