Salesforce Lead - Production Support

Location: Remote

Compensation: Salary

Reviewed: Fri, Apr 10, 2026

This job expires in: 16 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Salesforce Lead for Production Support.

Key Responsibilities

Act as the primary technical escalation for Salesforce production issues (P1/P2)
Lead incident triage, troubleshooting, and root cause analysis
Identify trends in support tickets and drive platform improvements

Required Qualifications

8+ years of Salesforce experience, including production support
Strong hands-on experience with Apex, LWC, Flows, and Salesforce security
Experience supporting integrations and enterprise Salesforce environments
Proven ability to lead incident triage and Root Cause Analysis efforts
Salesforce Administrator or Developer certification preferred

COMPLETE JOB DESCRIPTION

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