Salesforce Operations Associate

Job Summary

Supporting and optimizing fundraising systems, the full-time Salesforce Operations Associate will serve as the primary administrator for Salesforce NPSP, ensuring data integrity and providing actionable insights for donor engagement and fundraising performance in a remote setting.

Key responsibilities

• Maintain the accuracy and usability of fundraising data across Salesforce NPSP and related systems
• Create and enhance Salesforce dashboards and reports to support fundraising strategy and decision-making
• Provide user support and training while managing data quality and driving process improvements across fundraising operations

Required qualifications

• Minimum 3 years of hands-on Salesforce administration experience, including reporting and data management
• Strong experience in gathering requirements and translating business objectives into effective CRM solutions
• Demonstrated ability to manage multiple priorities and stakeholder requests effectively
• Experience maintaining data quality and governance across interconnected systems
• Advanced Excel skills, including pivot tables and data analysis