Salesforce Process Improvement Manager
Job Summary
Leading data-driven process optimization initiatives, the full-time Salesforce Process Improvement Manager will manage cross-functional projects across Customer Experience, Marketing, Sales, and Agent Operations while working remotely.
Key Responsibilities
- Lead cross-functional process improvement initiatives to streamline workflows and enhance customer experience
- Serve as a Salesforce subject-matter expert, supporting CRM workflows, data integrity, and operational process design
- Translate system and operational data into actionable insights to inform process decisions and improve operational workflows
Required Qualifications
- 4+ years of experience in process improvement, operational excellence, or analytics roles
- Hands-on experience with Salesforce CRM and Genesys telecom platforms
- At least 7 years of healthcare operations or process improvement experience
- Proven ability to translate complex data into operational insights
- Experience with Medicare, Medicaid, and Marketplace plans
Complete Job Description
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