Salesforce Senior Business Consultant

Job Summary

Leading the delivery of high-quality Salesforce Sales and Service Cloud solutions, the full-time Salesforce Senior Business Consultant will manage client relationships, translate business needs into requirements, and guide project teams to successful outcomes.

Key responsibilities

• Build trusted client relationships through proactive account management and effective project delivery
• Write user stories and lead discovery sessions to translate client business challenges into actionable solutions
• Provide leadership throughout project lifecycles, ensuring requirements are met and client satisfaction is maintained

Required qualifications

• Minimum of three years of hands-on Sales Cloud and Service Cloud consulting experience
• Active Salesforce Administrator certification, with additional Service Cloud or Consultant certifications preferred
• Strong hands-on skills in flows, approvals, and case and opportunity configuration
• Experience in leading workshops, requirement sessions, and client training
• Resourceful problem solver with the ability to execute Solution Architect designs with minimal oversight