Salesforce Service Cloud Administrator

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 19, 2026

This job expires in: 1 days

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Salesforce Service Cloud Admin for the LATAM region.

Key Responsibilities

Craft and execute strategies to streamline and automate customer support workflows
Collaborate with cross-functional teams to implement and optimize Salesforce Service Cloud solutions
Lead the design and management of complex screen flows and Omni-Channel configurations

Required Qualifications

3+ years of hands-on experience as a Salesforce Administrator with a focus on Service Cloud
Expertise in case management and workload reduction
Experience building complex screen flows to enhance customer support processes
Fluency in Salesforce Omni-Channel and OmniStudio; experience with AWS Connect is a plus
Proven ability to collaborate closely with cross-functional teams

COMPLETE JOB DESCRIPTION

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