Salesforce Service Cloud Administrator

Job Summary

A company is looking for a Platform Administrator (Salesforce Service Cloud & CCaaS).

Key Responsibilities

• Administer and support the Salesforce Service Cloud platform, including user setup and feature configuration
• Assist with DevOps and release management processes, including testing cycles and deployment validation
• Monitor platform performance and troubleshoot system errors in collaboration with CX developers and IT teams

Required Qualifications

• 1-3+ years of experience supporting Salesforce Service Cloud or a comparable CRM platform
• Experience with Salesforce configuration tools including Flows and case management
• Basic understanding of DevOps concepts including environment management and deployment practices
• Strong analytical and troubleshooting skills
• Ability to work cross-functionally with technical and business teams