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Salesforce Service Cloud Architect
Job Summary
A company is looking for a Salesforce Service Cloud Architect to design and implement complex solutions that enhance customer service capabilities.
Key Responsibilities
- Design scalable Salesforce Service Cloud solutions and lead technical implementation
- Provide technical leadership and mentorship to development teams while overseeing custom application development
- Gather business requirements and ensure solutions meet stakeholder needs, while maintaining data quality and security
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 8+ years of experience in Salesforce, with 4+ years as a Service Cloud Architect
- Expertise in Salesforce Service Cloud capabilities and development tools
- Experience with integration tools and methodologies, such as REST/SOAP APIs
- Previous experience working in an Agile environment
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COMPLETE JOB DESCRIPTION
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