Salesforce Service Cloud Voice Architect

Job Summary

A company is looking for an Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce).

Key Responsibilities

• Participate in client meetings including requirement sessions, system demos, and user acceptance testing
• Evaluate business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications and complete configuration within Salesforce

Required Qualifications

• 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
• 2+ years of hands-on configuration experience with Service Cloud Voice and Amazon Connect
• Practical exposure to Agile methodology and experience writing user stories
• Highly preferred certifications include Salesforce Administrator and Service Cloud Voice Accreditation
• Strong skills in data analysis and creating dashboards