Salesforce Service Cloud Voice Architect

Job Summary

A company is looking for a Salesforce Service Cloud Voice Architect.

Key Responsibilities

• Architect, build, and deliver Salesforce Service Cloud Voice solutions for multi-channel contact center environments
• Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization
• Design and implement integrations between Salesforce and enterprise telephony platforms

Required Qualifications

• 7+ years of Salesforce experience with expertise in Service Cloud and Service Cloud Voice implementations
• Proven experience architecting and launching Service Cloud Voice solutions in production environments
• Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms
• Deep understanding of contact center concepts including Omni-Channel routing and IVR design
• Ability to communicate complex technical designs to both technical and non-technical stakeholders