Salesforce Support Administrator

Job Summary

Salesforce Support Administrator, a contract position providing frontline support to customers and vendors in a fully remote environment, focusing on system access, authorization, and user assistance through Multi-Factor Authentication.

Key Responsibilities

• Serve as a primary point of contact for customer and vendor support inquiries
• Assist users with access issues related to identity management, including Multi-Factor Authentication (MFA)
• Process and manage service requests within the Oracle PeopleSoft system

Required Qualifications

• 2-3 years of experience in customer service, technical support, or help desk roles
• Experience working with support systems or CRM tools (e.g., Salesforce, Oracle - Peoplesoft)
• Basic understanding of Multi-Factor Authentication (MFA)
• Associate or bachelor's degree preferred
• Knowledge of user provisioning or access controls