Salesforce Support Engineer

Job Summary

A company is looking for a Support Engineer - Salesforce Certified (Temp-To-Hire).

Key Responsibilities

• Assist customers with complex Salesforce/Litify issues and provide technical support
• Debug and reproduce issues, identifying configuration problems, product bugs, and Salesforce platform bugs
• Develop knowledgebase articles and video walkthroughs for customer support

Required Qualifications

• 1-3 years of technical customer-facing experience, preferably in the SaaS space
• 1-3 years of experience working in Salesforce with relevant certifications such as ADM-201
• Experience working with a ticketing system, preferably Atlassian Jira and Service Cloud
• Strong time management and organizational skills
• Ability to work in a fast-paced environment and communicate technical information to non-technical audiences