Salesforce Support Specialist

Job Summary

A company is looking for a Salesforce Application Support Specialist.

Key Responsibilities

• Provide daily production support for Salesforce applications and troubleshoot user-reported issues
• Collaborate with cross-functional teams to ensure effective application performance and user satisfaction
• Document test results and assist in UAT processes for new features and updates

Required Qualifications

• 1-3 years of experience as a Salesforce Administrator or in a Salesforce support role
• Strong knowledge of Salesforce platform functionality, including standard and custom objects
• Experience with Service Cloud or custom service applications built on Salesforce
• Familiarity with ticketing systems such as Jira or ServiceNow
• Ability to work in a fast-paced, production support environment