Salesforce Support Specialist

Job Summary

Detail-oriented and proactive, the full-time remote Client Portal Support Specialist will manage and resolve support tickets related to client portal and Salesforce-integrated systems, ensuring a smooth experience for clients.

Key Responsibilities

• Monitor, manage, and respond to incoming client portal and Salesforce-related support tickets
• Troubleshoot user issues related to portal access, Salesforce functionality, and system performance
• Track, maintain, and monitor support cases to ensure timely resolution and adherence to service expectations

Required Qualifications

• 1-3+ years of experience in a support, help desk, or Salesforce support role
• Hands-on experience supporting Salesforce users and troubleshooting related issues
• Strong understanding of Salesforce navigation, user management, and support workflows
• Experience working with ticketing systems (e.g., Asana, Jira, Monday.com)
• Familiarity with Salesforce Service Cloud, Experience Cloud, or client portal integrations