Salesforce Technical Architect

Job Summary

To support a TPA-focused Health Care/Life Sciences client, the full-time Salesforce Technical Architect will redesign and optimize Salesforce Service Cloud Voice integrated with Amazon Connect, focusing on solution architecture, development, and deployment of contact center solutions.

Key Responsibilities

• Architect and implement Salesforce Service Cloud Voice integrated with Amazon Connect for enhanced call routing and agent experience
• Develop and automate SCV flows, Omni-Channel routing, and real-time data exchange using Salesforce Flows and AWS Lambda
• Provision environments and manage UAT, staged releases, and hypercare for contact center solutions

Required Qualifications

• 5+ years of experience with Salesforce Service Cloud Voice and Amazon Connect integrations
• Proficiency in Salesforce Flows, Apex, and AWS Lambda for real-time data transport
• Strong knowledge of contact center operations and reporting
• Experience with API design and secure data handling (PII/PHI)
• Familiarity with HIPAA compliance and call recording/transcription requirements