Salesforce Technical Lead

Job Summary

Seeking a Salesforce Technical Lead to work remotely, this full-time position will manage the design and implementation of Salesforce solutions, focusing on enhancing user experience and operational efficiency through advanced technologies such as AI and automation.

Key responsibilities:

• Lead the end-to-end design and implementation of Salesforce Sales Cloud and Service Cloud solutions
• Optimize integration and performance of Service Cloud Voice and Genesys Cloud for improved contact center experiences
• Collaborate with stakeholders to translate business needs into scalable Salesforce capabilities and measurable outcomes

Required qualifications:

• 10+ years of IT experience with 7+ years in the Salesforce ecosystem in a technical lead role
• 5+ years of experience with Apex, SOQL, and Salesforce Service Cloud Voice
• 2+ years of development experience with Lightning Web Components and Aura Components
• Deep understanding of Salesforce Service Cloud Voice architecture and telephony integration
• Experience in SDLC processes and Agile methodology