Scale Customer Success Manager

Job is Expired

Location: Remote

Compensation: Base+commission

Staff Reviewed: Fri, Mar 29, 2024

Job Category: Project Management

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a Scale Customer Success Manager.

Key Responsibilities:

Develop and deliver content and programs to help customers adopt products/services and prevent churn
Identify customer challenges, suggest solutions, and drive retention and expansion opportunities
Utilize customer success platform data to inform and implement segment-specific success programs

Required Qualifications:

2+ years of customer-facing role experience in a software company
Proficiency in CX or analytics platforms
Experience working with cross-functional teams and analyzing customer data
Understanding of financial services industry
Ability to grasp complex topics and communicate effectively based on audience

COMPLETE JOB DESCRIPTION

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Job is Expired

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