Scaled CSM

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities:

• Implement end-to-end scaled programs for onboarding, adoption, renewal, and expansion outcomes
• Advocate for customer needs to internal teams and partners
• Identify and target strategic customers to drive up monthly active users and seat expansion

Required Qualifications:

• 5+ years experience at a fast-growing software company
• Bachelor's degree
• Experience managing a large volume of accounts
• Experience with SalesForce and Customer Success tooling
• High sense of urgency and ability to handle high-stress interactions