Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled/Digital Customer Success Manager.

Key Responsibilities:

• Manage a large portfolio of customers, becoming the customer's trusted advisor and product expert
• Lead the development and execution of 'Path to Green' or 'Save' plans, ensuring alignment with customer needs
• Use data to monitor adoption trends, identify areas for improvement, and take action in the customer segment

Required Qualifications:

• 2+ years of customer facing experience
• 2+ years of SaaS experience
• 3+ years of experience in Customer Success, Sales, Operations, or Content Marketing
• Proven track record in developing marketing content, written, email copy/design, video, and other
• Strong presentation skills with multiple stakeholders