Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities:

• Manage a large portfolio of customers through tech touch, 1-to-many efforts, and automation
• Design and execute outreach campaigns to drive Appcues adoption
• Identify strategic customers, engage with them, and drive usage expansion

Required Qualifications:

• 2+ years experience in Customer Success or Account Management
• Proven track record of increasing adoption and retention in a SaaS organization
• Experience managing a large volume of accounts
• Intrinsic motivation to excel and contribute to a team
• Adaptability to a rapidly changing business environment