Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities

• Drive customer success initiatives for a portfolio of Mid-Market accounts, focusing on upsells, onboarding, and retention
• Manage approximately 30 accounts, identifying upsell opportunities and mitigating churn risks
• Collaborate with cross-functional teams to ensure optimal customer experience and deliver actionable insights through data analysis

Required Qualifications

• 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales
• Experience managing a high volume of accounts in a scaled customer success model is preferred
• Proficiency with Salesforce is advantageous
• Bachelor's degree required