Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to drive customer value and engagement across a portfolio of Growth and Mid-Market Enterprise customers.

Key Responsibilities

• Create and implement digital-first onboarding motions for new customers
• Drive outcome-based engagement by focusing on business impact and success metrics
• Manage a pooled book of business with proactive success plays and risk mitigation strategies

Required Qualifications

• 4-7+ years of experience in Customer Success, Professional Services, Consulting, or a program-oriented SaaS role
• Experience managing high-volume books of business using scaled or pooled customer success motions
• Demonstrated ability to drive business outcomes beyond product usage
• Experience in building repeatable onboarding and lifecycle programs
• Data-informed mindset with the ability to synthesize account signals into clear actions