Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to manage a high-volume customer portfolio and drive customer adoption and retention.

Key Responsibilities

• Manage a portfolio of 100-150 customers, ensuring effective onboarding and adoption of products
• Collaborate with Sales to define success criteria and ensure a smooth transition from sales to post-sales
• Analyze customer data to identify risks and opportunities, driving customer outcomes and retention metrics

Required Qualifications

• Experience in Customer Success, Account Management, or a customer-facing role within a SaaS environment
• Strong multitasking skills with the ability to manage a high volume of customers
• Proficiency in analyzing data sets and translating insights into actionable strategies
• Self-motivated and highly organized with a proactive mindset
• Ability to influence decision-makers and guide customers toward achieving their goals