Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities

• Manage a high-volume portfolio of employer clients using a digital-first engagement model
• Establish trusted relationships with key customer contacts and drive adoption and satisfaction through scalable programs
• Collaborate with various teams to ensure a seamless customer experience and contribute to customer-facing resources

Required Qualifications

• 2+ years of experience in B2B SMB or scaled customer success, account management, or sales
• Strong project management skills and ability to prioritize requests
• Proven ability to measure and communicate business needs to customers
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
• Flexibility to adjust to changing priorities as the company scales