Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities

• Build and maintain relationships with customers to understand their goals and ensure product utilization
• Monitor customer health metrics and proactively address risks to reduce churn while identifying upsell opportunities
• Act as the voice of the customer, collaborating with internal teams to enhance customer experience and resolve issues

Required Qualifications

• 3+ years in Customer Success, Account Management, or a similar client-facing role in a SaaS or tech company
• Bachelor's degree from an accredited college or university
• Experience with customer success platforms like Salesforce or Gainsight
• Familiarity with customer success methodologies and a data-driven mindset
• Confidence in leading customer meetings and success planning sessions