Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities:

• Manage a shared book of SMB customers, driving outcomes through data
• Achieve revenue and retention goals by reducing churn and identifying upsell opportunities
• Conduct training sessions and webinars to ensure customer success and product adoption

Required Qualifications:

• Experience in customer-facing, revenue-tied roles such as customer success or account management
• Proven ability to meet performance targets and quotas in a proactive manner
• Basic understanding of financial reports and their relation to business health
• Familiarity with accounting systems such as QuickBooks or similar tools
• 2+ years in a customer-facing, revenue-responsible role in a SaaS company is preferred