Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to enhance customer engagement and support for veterinary teams post-implementation.

Key Responsibilities

• Design and maintain automated engagement programs to support hospital adoption and growth
• Audit hospital progress post go-live and implement system improvements based on findings
• Serve as the primary contact for hospitals ready to expand their use of the platform and intervene when necessary

Required Qualifications

• Veterinary practice experience is required
• At least 2 years of customer-facing experience focused on retention or growth
• Experience with automation and CRM tools for building automated communications
• A builder mindset with the ability to achieve goals independently
• Strong written communication skills tailored for hospital teams