Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to drive customer adoption, retention, and engagement.

Key Responsibilities

• Manage a large portfolio of accounts, ensuring strong retention and product adoption
• Conduct training calls and check-ins to enhance customer engagement and usage
• Monitor product usage and implement targeted re-engagement campaigns for at-risk accounts

Required Qualifications

• 2+ years in customer success, account management, or a similar role in a B2B SaaS environment
• Experience managing high-volume SMB customer segments
• Proven ability to impact a large volume of accounts while maintaining quality support
• Strong organizational skills and a systems mindset
• Familiarity with CRMs, such as HubSpot, and maintaining data hygiene