Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to engage and grow their Tech Touch customer base.

Key Responsibilities

• Demonstrate value and drive platform adoption to achieve GDR and NDR goals
• Manage inbound customer conversations and leverage resources to address customer needs
• Participate in and enhance existing 1:many Programs such as Office Hours and Trainings

Required Qualifications

• 2+ years of success in a Customer Success role
• Experience managing a large, growing cohort of customers with a solution-oriented mindset
• Experience using Customer Success Platforms
• Understanding of Customer Success metrics and KPIs
• Passion for helping customers and commitment to exceptional service