Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities

• Own the health and outcomes of a portfolio of ~1,500 customers, focusing on onboarding, adoption, retention, and expansion
• Design and execute segmented engagement campaigns and personalized adoption email campaigns
• Analyze product usage data to identify retention risks and growth opportunities, and collaborate cross-functionally with RevOps and Marketing

Required Qualifications

• 2+ years of experience in a Customer Success Manager or similar role in a B2B SaaS organization
• Experience with technical products, particularly databases (Postgres/SQL) and infrastructure concepts
• Ability to engage technical stakeholders and translate technical complexity into business value
• Experience running segmented customer engagement programs and analyzing product usage data
• Familiarity with AI tools and their application in Customer Success