Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager to drive value and engagement for a digital portfolio of customers.

Key Responsibilities

• Manage onboarding, adoption, renewal, and expansion for a digital-tier customer portfolio
• Implement digitally scaled engagement strategies, including lifecycle campaigns and automated content
• Utilize data and AI tools to monitor customer health, predict risks, and identify growth opportunities

Required Qualifications

• 3-5 years of experience in Customer Success or Account Management in a B2B SaaS environment
• Strong commercial acumen for supporting renewals and identifying expansion opportunities
• Familiarity with digital-first customer success motions and automation tools
• Experience using AI-enabled tools for customer insights and risk detection
• Undergraduate degree preferred or equivalent practical experience