Scaled Customer Success Manager

Job Summary

To support a growing customer base, the full-time salaried Scaled Customer Success Manager will leverage technology and operational rigor to develop strategies for customer retention and growth, ensuring a seamless experience with Brex's financial services while working remotely.

Key responsibilities

• Independently develop strategies to retain and grow Brex customers using automation platforms
• Design and execute one-to-many programs, including email campaigns and webinars, to drive product adoption
• Proactively monitor accounts and partner with sales teams to identify expansion opportunities

Required qualifications

• At least 3 years of experience in customer-facing, marketing, or program management roles
• Experience in a SaaS or Fintech organization
• Proven ability to engage with a high volume of customers throughout the customer lifecycle
• Strong relationship-building skills with a track record of collaboration
• Creative self-starter with a passion for customer success and achieving goals