Scaled Customer Success Manager
Job Summary
Managing a diverse portfolio of clients, the full-time Scaled Customer Success Manager will develop and implement customer success strategies for Helium 10 Ads and Amazon Seller Central, ensuring client satisfaction and maximizing advertising ROI in a remote environment.
Key responsibilities:
- Diagnose and address retention and expansion challenges across the ads portfolio, creating new frameworks and strategies
- Become an expert in Helium 10 Ads and Amazon Seller Central tools to drive customer engagement and success
- Maintain strategic relationships with key accounts, conducting business reviews and identifying growth opportunities
Required qualifications:
- 5+ years of experience in customer success, account management, or customer retention
- Direct experience with Amazon Seller Central Ads or Helium 10 Ads platform
- Deep understanding of Amazon advertising, including campaign structures and ROI measurement
- Experience managing a book of business with both scaled and strategic customer engagement
- Strong data literacy with the ability to analyze campaign performance and make data-driven recommendations
Complete Job Description
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