Scaled Renewal Manager

Job Summary

A company is looking for an Associate Renewal Manager, Scaled.

Key Responsibilities

• Identify customer health risks and manage the renewal lifecycle from risk identification to contract execution
• Lead renewal conversations, including negotiations and documentation of outcomes
• Engage customers through various communication channels to ensure alignment with their business goals

Required Qualifications

• 1-3 years of experience in Customer Success, Contract Management, or a related customer-facing SaaS role
• Comfort leading conversations involving renewals and negotiations
• Ability to diagnose customer goals and provide structured recommendations
• Experience managing multiple customer engagements in a fast-paced environment
• Ability to interpret customer health metrics for prioritization