Scaled Renewal Manager

Job Summary

Managing a high-volume book of business, the full-time remote Scaled Renewal Manager will identify customer risks, guide renewal conversations, and ensure contract accuracy while driving successful renewals across HubSpot's scaled customer segment.

Key responsibilities

• Identify customer health risks and guide customers through the renewal lifecycle
• Lead renewal and commercial conversations, including negotiation and documentation
• Engage customers through various communication channels to ensure clarity and alignment with their business goals

Required qualifications

• 1-3 years of experience in Customer Success, Contract Management, or related customer-facing SaaS roles
• Comfort leading conversations involving renewals and complex topics
• Ability to diagnose customer goals and provide structured recommendations
• Experience managing multiple customer engagements in a fast-paced environment
• Ability to interpret customer health metrics to guide prioritization