Scaled Success Account Manager
Job Summary
Owning a high-volume portfolio of SMB accounts, the full-time remote Scaled Success Account Manager will deliver fast, high-quality onboarding, help customers activate quickly, and streamline processes to enhance customer satisfaction and revenue impact.
Key responsibilities
- Build expertise across Hatch's suite of products to ensure effective onboarding and customer activation
- Manage a portfolio of 100 or more accounts, focusing on customer engagement and measurable revenue outcomes
- Utilize data to create compelling narratives that support strategic recommendations and track account health metrics
Required qualifications
- 3+ years of experience in Customer Success, Sales, or Product Operations in a B2B environment
- Experience supporting high-volume portfolios through digital-first Customer Success models
- Strong project and time-management skills
- Familiarity with modern SaaS tools such as HubSpot and automation platforms
- Proven track record of meeting or exceeding KPIs in a fast-paced environment
Complete Job Description
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