Scaled Success Manager

Job Summary

A company is looking for a Scaled Success Manager to build scalable customer success operations for their mid-market customer segment.

Key Responsibilities

• Own customer health, retention, and expansion for the mid-market portfolio through systematic engagement
• Develop playbooks and automated campaigns to enhance customer success operations
• Monitor account health and usage patterns to identify risks and opportunities, executing targeted interventions

Required Qualifications

• 4+ years in customer success, account management, or growth roles
• Proven track record of driving retention and expansion in a portfolio management model
• Systems-oriented mindset with experience in building frameworks and repeatable processes
• Strong technical fluency with complex AI/creative software products
• Experience in SaaS, AI/ML, or creative software industries preferred