Scheduler, Connecticut Licensed

Job Summary

To provide comprehensive clinical ambulatory scheduling for providers, the full-time Scheduler, Connecticut Licensed, will critically evaluate scheduling requests and utilize the EPIC scheduling system while working remotely within Connecticut.

Key responsibilities

• Answers telephone calls to assess urgency and directs callers appropriately, providing assistance as needed
• Builds and modifies provider master schedules and clinic calendars, accommodating time off and scheduling conflicts
• Schedules patient appointments, resolves conflicts, and manages changes or cancellations while ensuring accurate patient information is maintained

Required qualifications

• Four years of related work experience, with two years in the same job family at the next lower level, or an Associate degree with two years of related work experience
• Proven experience in a high-volume healthcare-related call center or medical practice
• Strong organizational skills with attention to detail
• Demonstrated ability to handle heavy phone volume and manage patient interactions effectively
• Proficient in English language, grammar, and medical terminology