Scheduler I, Call Center

Job Summary

To support a mission-driven organization, the full-time Scheduler I, Call Center will manage incoming calls, assist customers with scheduling and healthcare inquiries, and ensure accurate patient information is collected, all while working remotely within the Denver Metropolitan Area.

Key responsibilities

• Answers customer calls courteously, utilizing resources to resolve inquiries and fulfill requests
• Schedules and manages patient appointments according to established guidelines and provider availability
• Gathers and verifies demographic and insurance information to facilitate patient care and billing processes

Required qualifications

• High School Diploma or GED required
• 1-3 years of customer service or healthcare experience required
• Familiarity with healthcare concepts, practices, and procedures
• Knowledge of standardized scheduling and insurance referral processes preferred
• Ability to type at least 40 words per minute