Scheduler II

Job Summary

Managing scheduling functions for multiple sites and modalities, the full-time Scheduler II will handle a high volume of incoming calls, facilitate patient interactions, and coordinate complex imaging procedures while working remotely from 8:30 AM to 5:00 PM, Monday through Friday.

Key responsibilities

• Serve as the first point of contact for patients, managing daily phone call influx and ensuring timely resolution of inquiries
• Schedule routine and complex imaging procedures, providing patients with necessary pre-procedure instructions and directions
• Collaborate with medical staff and departments to optimize scheduling efficiency and maintain accurate patient information

Required qualifications

• Minimum high school diploma required
• Preferred 1-2 years of related medical office experience with knowledge of computer scheduling
• Ability to handle difficult patient satisfaction issues and provide service recovery
• Experience in collecting and entering demographic, clinical, billing, and insurance information
• Strong customer service skills with effective communication abilities