Scheduler - New Mexico

Job Summary

A company is looking for a Scheduler / Contact Center.

Key Responsibilities

• Provide a world-class patient experience through positive interactions via phone, chat, and email
• Schedule, reschedule, and cancel appointments while pre-registering patients using EPIC
• Identify and resolve patient needs to achieve First Call Resolution (FCR) and manage Average Handle Time (AHT)

Required Qualifications

• High School Diploma or GED equivalent
• Excellent computer skills, including proficiency in Microsoft Word, Excel, and Outlook
• Knowledge of standard office procedures and equipment
• Associate degree or higher in a related field is preferred
• 1+ year of healthcare or call center experience is preferred