Scheduler Position

Job Summary

A company is looking for a Scheduler / Contact Center.

Key Responsibilities

• Maintain acceptable ACD call statistics and demonstrate proficiency in call control
• Accurately perform customer transfers, call distribution, and data entry using call center software
• Participate in department meetings and adhere to organizational policies and procedures

Required Qualifications

• High school diploma or equivalent
• Preferred: Two years of college education
• Basic typing skills of 35 words per minute
• Knowledge of basic medical terminology