Scheduling and Authorization Coordinator

Job Summary

To support a growing healthcare practice, the full-time remote Scheduling and Authorization Coordinator will manage patient scheduling and insurance authorization processes while ensuring exceptional customer service and compliance with regulatory requirements.

Key responsibilities:

• Completing insurance verification and obtaining necessary authorizations for scheduled patients
• Scheduling complex exams and managing high volumes of inbound and outbound calls to educate patients on exam preparations
• Monitoring and managing communication channels, including email and voicemail, to facilitate scheduling and documentation

Required qualifications:

• High school diploma or GED; associate degree or 2+ years in patient scheduling, registration, or healthcare billing preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment, with high volume call center experience preferred
• Strong proficiency in Microsoft Office products and familiarity with HCA/Parallon IT systems preferred
• Excellent interpersonal skills with the ability to communicate effectively and professionally