Scheduling and Authorization Coordinator

Job Summary

Providing exceptional customer service, the full-time remote Scheduling and Authorization Coordinator will manage patient communications, coordinate scheduling for diagnostic imaging, and ensure insurance verification and authorization processes are completed accurately.

Key responsibilities

• Completing insurance verification and obtaining necessary authorizations for scheduled patients
• Scheduling complex exams and managing high volumes of inbound and outbound calls to educate patients on exam preparation
• Maintaining documentation and communication with internal and external stakeholders to ensure smooth operation

Required qualifications

• High school diploma or GED; associate degree or 2+ years in patient scheduling, registration, or healthcare billing preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment, with high volume call center experience preferred
• Proficiency in Microsoft products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is preferred