Scheduling and Authorization Coordinator

Job Summary

To support patient scheduling and authorization processes, the full-time remote Scheduling and Authorization Coordinator will manage insurance verification, coordinate diagnostic imaging appointments, and provide exceptional customer service to patients and healthcare professionals during a Monday through Friday schedule from 8 AM to 5 PM PST.

Key responsibilities

• Completing insurance verification and authorization processes for scheduled patients
• Scheduling complex exams and managing high volumes of inbound and outbound calls to educate patients on exam preparation
• Monitoring and responding to communications from patients and healthcare providers, ensuring timely processing of requests

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling or healthcare billing is preferred
• Over one year of experience in a customer service or client relations role
• Experience in a high-volume call center or office/hospital environment is preferred
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is preferred