Scheduling Coordinator

Job Summary

To ensure seamless patient care, the full-time remote Scheduling and Authorization Coordinator will manage insurance verification, coordinate scheduling for diagnostic imaging, and provide exceptional customer service while communicating with patients and healthcare providers.

Key responsibilities

• Completing the insurance verification process and obtaining necessary authorizations for scheduled patients
• Scheduling complex exams and managing high volumes of inbound and outbound calls to educate patients on exam preparation
• Monitoring and managing communications, including emails and voicemails, while documenting patient schedules in the appropriate systems

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling or healthcare billing is preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment is preferred, with high volume call center experience being a plus
• Strong proficiency in Microsoft products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is preferred