Scheduling Coordinator

Job Summary

To ensure seamless patient experiences, the full-time remote Scheduling and Authorization Coordinator will manage insurance verification, coordinate scheduling for diagnostic imaging, and provide exceptional customer service while interacting with patients and healthcare providers.

Key responsibilities

• Completing insurance verification and obtaining necessary authorizations for scheduled patients
• Scheduling complex exams and managing high volumes of inbound and outbound calls to educate patients on exam preparation
• Monitoring and managing communication channels, including email and voicemail, to ensure timely responses and documentation

Required qualifications

• High school diploma or GED; associate degree or 2+ years in patient scheduling or healthcare billing preferred
• Over one year of experience in customer service or client relations
• Experience in an office or hospital environment preferred
• Strong proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is preferred